FAQ – thoughtfullyformed

FAQ

Orders and Shipping

How long will my order take to process? How long will my order take to process?

We know you want your order as soon as possible so we endeavour to process orders on the same or next business day.

How much does shipping cost? How much does shipping cost?

Free Shipping within New Zealand on all orders over $40.00 NZD, nationwide.

For all other orders a $8.99 flat shipping rate applies.

How fast are your shipping times? How fast are your shipping times?

Standard delivery usually takes around 3-5 business days. Rural delivery will take slightly longer.

Please note we cannot deliver to PO Boxes.

Who do I contact if there is an issue with my order? Who do I contact if there is an issue with my order?

Please reach out via our Contact Us page or you can email us at hello@tbc.nz or free phone on 0800 200 500.

Product

Are Formation products gluten free? Are Formation products gluten free?

Formation products do not contain any raw materials that are sources of gluten or synthesized from other materials that are sources of gluten and all products are produced in GMP certified, Cross-contamination
controlled facilities.

Are there fragrances in your products? Are there fragrances in your products?

No there is no fragrance in Formation skincare.

Do you test on animals? Do you test on animals?

Absolutely not, Formation skincare products are not tested on animals - we love our furry friends!

Is Formation pregnancy safe? Is Formation pregnancy safe?

Yes, all products are safe to using during pregnancy and breastfeeding.

Shipping nz wide

We ship throughout New Zealand!

Exclusively available

At Countdown NZ!

CUSTOMER SUPPORT

Contact us at hello@tbc.nz for help with your order.